Privacy Policy

Solvex Technology ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you use the SSC Railway Exam Guide mobile application. Please read it carefully before using the app.

We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes:

A. Personal Data

Information you voluntarily provide, such as name, email address, phone number, profile details, login credentials, support messages, and purchase-related account identifiers. We collect this when you create an account, take mock tests, contact support, or purchase premium services.

B. Derivative Data & Analytics

Information generated while using the Application, including mock test scores, attempted answers, time taken per question, chapters visited, bookmarks, revision history, device diagnostics, crash reports, and app-performance logs. We use this data to provide analytics, improve stability, and personalize revision suggestions.

C. Financial Data

We do not store full card numbers or sensitive payment credentials. Purchases may be processed by Google Play Billing or authorized payment providers. We may receive limited transaction metadata such as product purchased, order status, transaction identifier, currency, and purchase date for account, support, tax, and fraud-prevention purposes.

Having accurate information about you permits us to provide you with a smooth, efficient, and customized educational experience. Specifically, we may use information collected about you via the Application to:

• Create and manage your account.
• Process your transactions and premium subscriptions.
• Generate a personal profile about your academic performance.
• Deliver targeted AI-driven study plans and question recommendations.
• Monitor and analyze usage and trends to improve your experience with the Application.
• Notify you of updates to the Application, new mock tests, or upcoming exam dates.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Show ads or measure ad performance where the free version of the app is ad-supported.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

A. By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

B. Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services (e.g., Supabase for secure database infrastructure), customer service, and marketing assistance.

C. Third-Party Advertisers

We may use third-party advertising services such as Google AdMob in free app experiences. These providers may process device identifiers, ad identifiers, coarse location, and interaction signals according to their own policies and your device settings.

4. Data Security and Retention

We use administrative, technical, and organizational safeguards to help protect personal information, including access control, secure hosting, backup controls, and least-privilege operational practices. No method of transmission or storage is completely secure, but we work to reduce risk and retain information only for as long as needed for the purposes described in this Policy, legal compliance, fraud prevention, dispute handling, and legitimate business operations.

5. Policy for Children (COPPA Compliance)

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below so we may quickly delete such information.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to request access to the personal data we collect from you, change that information, or delete it in some circumstances. You may review or change the information in your account or terminate your account entirely by visiting our Account Deletion Request page. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.